What is Inbenta？
Inbenta is an AI company specializing in natural language processing and semantic search, utilizing artificial intelligence to enhance user interactions with digital platforms.The company’s primary focus lies in developing conversational AI platforms that significantly improve customer experiences by automating the resolution of user questions and tasks in a manner that feels personal and accurate. Inbenta’s proprietary set of conversational AI tools excels at understanding language, the intent, and meaning behind user inquiries, ensuring high accuracy rates. Their services are utilized by over 1,000 companies globally across 90 languages, demonstrating the platform’s versatility and effectiveness.
Target Audience:
1.Banking:Improve customer experience and support at your bank.Automate customer support and encourage self-service options using Conversational AI.
2.Travel：Enhance guest experience using self-service tools and automated, 24/7 customer support。Automate travel notifications, customer questions, itinerary changes and more with Inbenta’s Conversational AI Platform that is able to understand and respond to traveler/guest inquiries and complete transactions.
3.Government:Save precious time and resources by automating common tasks and requests.Better serve residents with a self-service chatbot and other AI-enable tools that make accomplishing tasks and answering questions fasters and easier for all.
4.E-commerce:Encourage purchasing by helping your customer find what they’re looking for.Deploy automated & AI-enabled customer customer service and sales tools that work 24/7.
5.Technology:Add a next-generation Conversational AI platform and deliver a next-generation customer experience.Tech firms know the value of automation. Inbenta provides customer service automation across chat, search and more, using a proprietary Conversational AI platform trained over a decade.
6.Healthcare:Treat every patient and provider to an exceptional customer experience.Improve customer experience at scale by providing patients and providers with real-time support with Conversational AI services.
7.Insurance:Make it easy for policyholders to access coverage and receive support.Inbenta’s Conversational AI platform allows carriers to automate conversations with policyholders, answer questions and provide support.
8.Utilities:Improve customer experience by reducing wait times and need for agent escalation.Meet customer preferences and automate customer support with a self-service chatbot, able to respond to customer questions and process account requests without the need for human intervention.
9.Telecommunications:Improve customer experience by reducing wait times and need for agent escalation.Meet customer preferences and automate customer support with a self-service chatbot that is able to respond to customer questions and process account requests without the need for human intervention.
