Crisp

Website Functionality

• Crisp.chat offers an integrated business messaging platform for startups and SMBs, featuring a shared inbox, CRM, co-browsing, campaigns, chatbot, widget, and knowledge base.
• The platform consolidates conversations from various channels, including live chat, email, Messenger, Instagram DM, WhatsApp, and phone calls.
• It supports automation of repetitive tasks, helping businesses grow an unlimited database of contacts and organizations, and provides a comprehensive view of customer activity and browsing history.
• The co-browsing software offers real-time assistance with shared browsing and live chat without any plugin other than the live chat solution.
• Customer engagement software allows for manual or automatic retargeting of leads or customers, enabling targeting based on their actions and locations within the product.
• The chatbot builder with a visual editor lets you create workflows through a no-code chatbot builder, and by hitting “publish,” the scenario goes live, ready to help your company scale unlimited, personalized 24/7 conversations.
• Close the gap with leads and customers with a website chat widget, enhancing the customer service experience.
• Empower customers with a knowledge base to avoid repetitive answers and hidden or unindexable help content.

How to Use

• Users visit the Crisp.chat website, sign up for an account, and select the desired services or products as needed.
• Add a chat widget to the website and configure chatbot and CRM functionalities.
• Engage with customers using co-browsing and live chat features.
• Utilize marketing tools to automatically send targeted emails and in-app messages.
• Provide self-service through the knowledge base to reduce repetitive issues.