What is VoiceAI?
VoiceAI Connect is a cloud-based solution developed by AudioCodes that facilitates the integration of any telephony system with any bot framework, enabling the creation of intelligent voice journeys. This platform leverages advancements in machine learning and AI to enhance customer engagement by automating communication processes through voice interaction, thereby creating voice-bots. VoiceAI Connect serves as a bridge between cognitive voice services and bot frameworks, connecting them to voice and telephony channels, thus enabling full voice functionality.
Features:
1.Integration Capabilities: It connects any contact center or SIP trunk to any bot framework, allowing for the seamless integration of voice and telephony systems with AI-driven bot frameworks.
2.Native Telephony and Voice Control: Offers native telephony and voice control from any bot framework via simple APIs, ensuring superior voice quality for fast and accurate bot responses.
3.Scalable Architecture: Provides a robust, secure, and scalable solution architecture, making it adaptable to varying organizational needs.
4.Managed Service Option: Available as a managed service or via the AudioCodes Live Hub self-service portal, offering flexibility in deployment and management.
Target Audience:
1.Enterprises and Organizations: Businesses looking to automate their customer communication processes and enhance the overall user experience through voice interaction can greatly benefit from VoiceAI Connect. This includes companies in various sectors, such as telecommunications, banking, healthcare, and retail, that seek to integrate AI-driven voice-bots into their customer service solutions 1.
2.Developers and IT Professionals: Those involved in developing and managing telephony systems and bot frameworks would find VoiceAI Connect useful for integrating voice functionality into their existing systems. This includes developers working on chat-bots, virtual assistants, and voice-enabled applications
