What is Verbio AI?
Verbio AI specializes in developing advanced speech recognition and natural language understanding (NLU) technologies, primarily aimed at enhancing customer service and automation in call and contact centers. Their solutions are designed to improve the overall performance of Interactive Voice Response (IVR) systems by making them more intuitive and user-friendly through the use of natural language processing (NLP).
Features:
1.Balanced Training Data: Verbio ensures its training data includes a diverse set of examples that reflect various features affecting speech recognition, such as gender, age, acoustic environments, microphone quality, and dialect or speech style. This approach helps in building more robust and versatile systems that cater to a wider range of users.
2.Algorithm Modification: Verbio continuously works on modifying its algorithms to reduce bias and improve recognition rates. They employ methods like mel-frequency cepstrum and convolutional neural networks (CNNs) for sound processing, aiming to neutralize biometric information not required for transcription. This focus on algorithm improvement ensures that their system remains adaptive and responsive to variations in language.
3.Passion for Voice Detail: Verbio is passionate about capturing the uniqueness of every voice, regardless of gender, accent, or dialect. This dedication drives them to strive for perfection in their technology and continuously improve their systems to achieve excellent results for all speech recognition users.
4.Call Automation Solutions: Verbio offers call automation solutions for call and contact centers, integrating NLU technology with Speech Recognition and Text-to-Speech (TTS) to create an all-in-one solution. Their accuracy levels for recognizing spoken words are outstanding, averaging above 90% for English, Spanish, and Brazilian Portuguese, with plans to offer more languages in the future.
5.Handling Regional Accents: Verbio’s voice AI solutions can handle regional accents within a language set in the IVR, reducing frustration for callers and leading to shorter call times and increased customer satisfaction.
Target Audience:
Verbio AI’s solutions are designed for call and contact centers looking to enhance their customer service through improved IVR systems. This includes companies aiming to automate repetitive tasks, reduce call handling times, and improve customer satisfaction by providing a more intuitive and user-friendly experience. Their technology is particularly beneficial for industries where customer service is critical, such as telecommunications, banking, healthcare, and retail.
