What is Uniphore Enterprise AI?
Uniphore Enterprise AI is a comprehensive platform designed to enhance customer and employee experiences across various industries. It leverages cutting-edge AI technologies, including Generative AI, Knowledge AI, Emotion AI, and Workflow Automation, to create more human-like interactions and processes. Uniphore’s AI solutions are built to scale, supporting large enterprises globally and integrating seamlessly with existing infrastructure. The platform is particularly focused on capturing, structuring, analyzing, and utilizing voice, video, and text data in real-time, offering a holistic view of customer and employee interactions.
Key Features:
1.U-Assist: A manager application designed to support and enhance agent performance in real-time. It includes accelerated system setup, rapid learning from pre-trained models, and improved operational efficiencies through automation capabilitie.
2.U-Self Serve: Enhances call deflection and containment rates with features like training sentences, document cognition, dialog modification, and repeat responses. It aims for quicker time-to-value and superior customer experience (CX).
3.Q for Sales: Improves meeting summarization in sales contexts by utilizing Generative AI and Emotion AI to deliver actionable insights based on buyer sentiment and engagement signals. This helps sellers understand key moments, areas of confusion, and engagement levels during sales calls.
4.U-Capture: Offers a cloud-enabled voice and screen recording and streaming solution, enabling companies to stream and record voice and screen conversations securely in the cloud.
Target Audience:
Uniphore Enterprise AI is designed for large enterprises across multiple industry verticals, including customer service, sales, marketing, finance, HR, product, technology, and procurement. The platform is ideal for organizations looking to leverage AI to enhance customer and employee experiences, drive business outcomes, and integrate AI into every part of the enterprise that impacts the customer. With its focus on creating more human processes and experiences, Uniphore targets enterprises that prioritize human interaction and relationships alongside technological advancements.
