What is 8×8?
8×8 is a cloud-based business phone system that integrates features like voice calls, SMS, chat, video conferencing, and mobility into a single platform. It’s designed to provide businesses of all sizes with a scalable and easy-to-manage communication system, allowing employees to stay connected from any device, anywhere.
Key Features:
1.Unified Communications (UC) and Contact Center as a Service (CCaaS) Solutions: Offers a variety of solutions catering to different business sizes and needs, including unlimited US/Canada calling, HD video conferencing, and unlimited SMS (US/Canada) starting from basic plans.
2.International Calling and Omnichannel Support: Ideal for businesses with substantial global calling needs, offering advanced analytics and AI-powered features to boost call center efficiency at scale.
3.HD Video and Audio Conferencing: Allows holding video meetings with potentially hundreds of participants, providing excellent call quality.
4.”Hot” and “Cold” Media Storage: Maintains and retrieves audio and video calls over time, with some licenses allowing data retention for up to 130 days and up to 10 years with the “cold” storage add-on.
5.8×8 Secure Pay: Enables customers to make purchases and enter payment information using their phones, with card numbers hidden from agents during payment.
6.Intelligent Customer Assistant: An AI-powered chatbot tool that provides self-help options for customers, resolving issues without live agents or smoothly transitioning to human assistance.
Target Audience:
1.Large Businesses with Global Calling Needs: Best suited for businesses that require an advanced business communication platform to support complex workflows and have a generous budget.
2.Hybrid and Remote Teams: Ideal for teams that need a central hub for streamlined communication and collaboration, offering features that cater to the needs of remote or hybrid work environments.
3.Enterprise-Level Businesses: Suitable for companies with a sizable customer base and complex contact center needs, offering features that enhance customer experience and agent productivity.
