OpenText

What is OpenText?

OpenText is a leading provider of information management solutions, offering a wide range of products and services designed to help organizations manage, secure, and optimize their information assets. The company’s offerings span across various domains, including content management, customer experience management, and business process management. OpenText’s solutions are aimed at enabling organizations to gain insights through market-leading information management solutions, available both on-premises and in the cloud.

Key Features:

1.Core Experience Insights: This feature collects valuable data from customer interactions across channels, devices, and applications to map the customer journey and provide analysis and insights on customer behaviors. It captures and stores customer interaction and event data, allowing for journey analytics to track and analyze interaction data. Based on customer behavior, it orchestrates next steps and integrates with OpenText solutions and any other source.

2.Scalability and Flexibility: OpenText supports multiple languages, geographical regions, demographics, and segmentation, ensuring that companies experiencing rapid scale or entering new markets can maintain consistency and relevancy. This feature is crucial for organizations looking to expand their operations globally.

3.Simplified Rationalization and Migration: OpenText enables simplified rationalization and migration, helping to reduce instances of duplicate content, improve efficiency, and reduce costs across the organization while enhancing the value of content creation efforts.

4.Consistent Multichannel Experience: OpenText Exstream provides a streamlined multichannel experience for all stakeholders, ensuring a predictable on-brand experience on preferred channels, from email to social media. Employees have complete visibility into the customer’s history, ensuring the response is meaningful, timely, relevant, and frictionless.

5.Interactive Editing: Employees can edit and collaborate in real-time, reducing timelines and ensuring the best possible result. Updated versions are automatically pushed out to the appropriate channels, streamlining the process of updating content.

Target Audience:

OpenText offers a comprehensive suite of information management solutions designed to meet the needs of organizations across various sectors, focusing on enhancing customer experiences, improving business processes, and optimizing information management.