What is Glean Search?
Glean Search is an advanced enterprise search tool designed to address the challenge of fragmented knowledge across various information systems within an organization. It leverages large language models (LLMs) and semantic matching to understand user intent and synthesize relevant knowledge, providing personalized answers to queries. This capability fundamentally changes the search experience by tailoring responses according to the user’s job function and ensuring that the information provided is accurate and sourced from the right places within the company.
Key Features:
1.Unified Search Across Applications: Glean indexes dozens of applications within a company, understanding context, language, behavior, and employee relationships to find personalized answers to questions. This unified approach ensures that users can easily access the information they need without having to switch between different platforms or tools.
2.Generative AI Features: Introduced in April 2023, Glean’s generative AI features streamline search results by generating concise answers to queries, detecting subject matter experts within the company, and recommending relevant information in context. These features enhance the search experience by connecting users with the right resources and expertise.
3.Glean Assistant: Launched in June 2023, Glean Assistant is a ChatGPT-powered chatbot that leverages the corporate knowledge graph to provide concise responses to user questions. It can handle a wide range of queries, from code-related questions for engineers to crafting pitches for sales teams, making it a versatile tool for various roles within an organization.
Target Audience:
1.Technology Companies: Initially targeting fast-growing technology companies with a workforce of 500 to 2,000 employees, Glean’s primary customer segment was chosen for their willingness to experiment and adapt to new technologies. This initial focus reflects the product’s suitability for dynamic, rapidly evolving industries.
2.Employees Across Various Roles: Glean’s features cater to a broad range of employees, including engineers, account executives, support agents, and sales engineers. Its ability to personalize search results based on user roles and relationships makes it a valuable tool for knowledge workers across different departments.
3.Expanding to New Industries: As of March 2024, Glean was looking to expand its customer base to include financial services, retail, and manufacturing sectors. This expansion indicates the product’s potential applicability across a wider range of industries, beyond its initial focus on technology companies.
