What is Coveo AI?
Coveo AI, referred to as Coveo AI in the provided sources, is an advanced platform that leverages artificial intelligence to enhance customer experience (CX) and employee experience (EX). It is designed to curate individualized, trusted, and connected experiences across billions of unique moments, aiming to drive both superior experiences and business outcomes without trade-offs.
Features:
Centralized “Spinal AI” Capability: Unifies structured and unstructured data securely, adapting to content data landscapes at scale, and driving business outcomes in a single platform.
Generative AI: Powers digital experiences across various sectors, including ecommerce, service, workplace, and more, by generating answers and rephrasing content to meet user needs.
Integrations: Offers integrations with major platforms like Salesforce, Adobe, SAP, Sitecore, ServiceNow, Zendesk, and AppDirect, ensuring compatibility and extending functionality.
Security and Data Protection: Built for stringent security, data, and privacy protection, catering to the demands of global enterprises.
Target Audience:
Coveo AI is engineered for enterprise use cases, targeting global enterprises that demand high volumes, large audiences, and complex support. Its features and capabilities are designed to support businesses across various industries, including high tech, financial services, manufacturing, healthcare, telecommunications, and retail. Developers and IT professionals looking to implement advanced AI-driven solutions for enhancing CX and EX are also part of its target audience.
